Contact
Real people,one inbox.
Email support@soundcraft.online. We reply within a day. Include your order number if it is about a purchase.
A missing download
Check spam first, then the order link in your receipt email. Still nothing? Send your order number and we resend it.
A copyright claim
Send the video link and your order number. We get automated claims on our tracks released.
A refund
Within 14 days of purchase, reply with your order number. No questions asked.
A sound we don't have
Tell us the niche and a reference track. Requests shape what goes on the shelf next.
Most questions are answered in the FAQ.
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